Contact

Shipping

  • We can ship to virtually any address in the US. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
  • When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
  • Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  • Customer pays freight for all items that ship through LTL truck carrier.
  • Lubricants, Dock boxes, Dock Floats, engines, shrink-wrap, and machinery are subject to a $99 shipping rate.

Returns Policy

  • You must contact us and mention the situation of your return and request a Return Merchandise Authorization (RMA), we do not accept direct returns without approval and authorization.
  • You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
  • You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  • If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
 
TDPEP Marine and Electronics offers a return or replacement period of 30 days from date of receipt on out of box defective products. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging. Special Order or Special Sale OR accessories may not be returned. DVDs, CDs, and MAP cartography are not returnable. Units requiring service, should be returned directly to the address we provide within 30 days of purchase. Beyond the 30 day period, you will need to contact the manufacturer directly for warranty service. To obtain an RMA number, please send an email to sales@tdpep.com. Please be sure to provide the original invoice number, product being returned, and the reason for return.
*NOTE: Return shipping costs are the responsibility of the buyer unless product shipped is defective . UNWANTED returns can be subject to a 15% restock fee.""